Frequently Asked Questions (FQA)

Q:

How long does it take to be connected to the NWSC line after payment of new connection?

A:

New Connection to NWSC line after payment is done within 14 days

Q:

What amount is one liable for disconnection?

A:

A customer is liable for disconnection on any amount outstanding for more than 14 days after billing.

Q:

When are the bills delivered?

A:

Bill delivery is done after the last day of every month.

Q:

How much is the reconnection fee and how long does it take to be reconnected

A:

Reconnection fee for Commercial Customers is ZMW 150.00, Domestic Customers is ZMW 80.00 and reconnected within 48 hours after payment.

Q:

How much is Leak Detection?

A:

Domestic customers is ZMW 100.00 and commericials ZMW 150.00 .

Q:

How does one apply for new water and Sewer connection?

A:

One can apply for new water or sewer connection by filling in the new water or sewer connection form and attach a survey diagram or map for the plot they are applying for new connection. Another option will, fill in the Online Process the bring the remaining paper work.

An error has occurred. This application may no longer respond until reloaded. Reload 🗙